FAQS

Check food production and expiration date information. Choose reputable e-commerce platforms and sellers, and review reviews and feedback from other customers. If possible, choose a merchant with a cold chain delivery service.

Formal food e-commerce platforms and merchants will comply with relevant health and safety standards, including food safety regulations and labeling requirements. The platform typically audits merchants to ensure that the food they offer meets quality standards.

Before buying, look carefully at the ingredient list of the food and ask the merchant for allergen information. Many e-commerce platforms offer filtering features that can screen products based on special dietary needs.

We will provide return and exchange services, please check the platform’s return and exchange policy before purchasing to understand the applicable conditions and procedures.

You can check the status of your order in your account or track the shipment of your package via the tracking link in your order confirmation email.

We use encryption to protect payment information. If you use a credit card or other secure payment method, you will use the security certificate on the payment page.

We will provide delivery services, the scope of services and delivery times may vary by region. Check the delivery options and costs on the platform and select the appropriate delivery method when placing your order.

Before buying, look carefully at the ingredient list of the food and ask the merchant for allergen information. Many e-commerce platforms offer filtering features that can screen products based on special dietary needs.

If the food received is damaged or has quality problems, please contact the customer service team of the e-commerce platform as soon as possible, provide relevant evidence (such as photos) and explain the problem. Most platforms offer replacement or refund services.